Algemene voorwaarden

This service agreement ("Service Agreement") represents a binding contractual relationship, and governs the relationship, between the customer ("Customer") and sytbox ("sytbox "). Please read this Service Agreement in its entirety.

 I. THE AGREEMENT

For purposes of this Service Agreement, "you" means the Customer, defined as either (1) the natural person identified in sytbox  account records as having signed the service contract, or in case of a business account the company represented by the natural person who signed the service contract on its behalf; or (2) any other person with actual or apparent authority to represent that person or company or to use the Service(s). "Service" or "Services" means sytbox  long distance telecommunications services you are enrolled in, use or pay for that sytbox  provided to you following a service agreement being signed between you and sytbox . This Service Agreement will only enter into effect once your application has been reviewed and accepted by sytbox .

This Service Agreement pertains to your domestic (state to state and in-state long distance including local toll if selected by you) and international long distance services and charges, and will provide the specific Terms and Conditions for those Services.

By applying for, using, or paying for sytbox  services, you agree to sytbox  current rates which are published on sytbox  website ("the Website"), which can be accessed at www.login.sytbox.de, and to the charges, and terms and conditions in this service agreement. If you do not agree to these terms in our service agreement, do not use the services and contact sytbox  immediately.

sytbox  may change the terms of this Agreement at any time. Any increases to your Domestic or International rates will become effective only after sytbox  notifies you at least 30 days (or more if required by your State's Public Utilities Commission) in advance of such change by e-mail. Rate decreases need not to be notified to become effective. Changes to charges, or terms or conditions in the Agreement will be incorporated by reference into this Agreement. Changes to rates will be published on the Website.

The charges found in this Service Agreement are effective as of May 1st, 2005 and are subject to change. Current rates can be found on the sytbox  Website.

 II. SERVICE(S)

The Service allows you to place calls from any location in the United States where sytbox  has access to local exchange access service. Access is available to you when you subscribe to a local exchange telephone company's end user common line service, with a broadband internet connection. To call within the U.S., you dial 1+area code+7 digit number. sytbox  also offers direct dialling to international countries. To call internationally, you dial 011+country code+telephone number.
The Service also includes calls placed from Customer's registered cell phones through sytbox   network using an access number provided by sytbox  

1. In its sytbox  FREE offer, sytbox  charges no application fee, no monthly fee and no minimum usage requirements to use its Services.

2. All calls are billed in one-second billing increments, meaning that you pay for the exact duration of your call at sytbox  then current per minute rate for the destination you called. There are no call setup fees or minimum call charges. This applies for both domestic and international calls. All calls are rounded to the next second for billing purposes.

3. Timing begins when the called is answered and two-way communication is possible, as determined by standard industry methods generally in use for ascertaining answer. Recognition of answer supervision is the responsibility of the Underlying Carrier. Timing for each call ends when either party hangs up.

4. You will not be billed for uncompleted calls. Uncompleted calls are calls where you hang-up before the called station is answered, or where you get a busy signal.

5. sytbox  current rates and prefix list, which is available on the Website, will be used for determining the destination of each call. For a given call, solely the destination defined in sytbox  prefix list will be used to determine the rate to apply to the call, even if this destination does not reflect the current geographical location of the called station.

B. Promotional Offerings

1. sytbox  may, from time to time, make promotional offerings to enhance the marketing of its Services. These offerings may be limited to certain dates, times and locations.

2. Sign-up bonuses or promotions will be available only to new customers. Promotions including on-going benefits will be available to all Customers on request, but only if you are a Customer in good standing at the time such award or promotion is scheduled to be granted.

3. sytbox  reserve the right to amend or terminate promotions upon appropriate notice to you.

4. If you are eligible to receive free minutes of calling under any promotion(s), you will not be eligible to receive, during any 12-month period, a total amount of free minutes of calling in excess of 1,200 minutes.

5. If required by your state, sytbox  will notify your state public utility Commission of the rates, terms, conditions and time intervals applicable to each promotional offering.

 D. Paper bill

sytbox  low rates require that we provide your monthly bill online or by email. You can then print it out on paper if you need a paper bill.

E. Taxes

1. You are responsible for payment of the Federal excise taxes and surcharges, state and local sales, use, and similar taxes which will be billed as separate line items on your monthly bill. Taxes and surcharges are not included in the quoted rates.

2. All Services billed to your location in any state that imposes a gross receipt or similar tax upon sytbox  with respect to such interstate and/or intrastate Services will be subject to a surcharge in the amount of such tax.

In connection with the FCC's Universal Service Orders, sytbox  pays a percentage of its retail revenues on interstate usage to support the Universal Service Fund ("USF"). sytbox  passes-through the USF assessment to you, at the official rate defined quarterly by the FCC, by assessing a surcharge applicable to all interstate usage charges. This surcharge is in addition to standard usage charges in this Service Agreement and any applicable service charges and surcharges associated with sytbox  Service. The current rate for the USF surcharge can be found at http://www.fcc.gov/wcb/universal_service/quarter.html.

On your request, sytbox  can assign you a toll-free number, or port a toll-free number that is assigned to you and currently held by another responsible organization, at no charge. Toll-free numbers can be setup to ring on any phone in the United States.
Incoming calls from within the United States including Hawaii are billed at the regular rate for an outgoing call of the same type (Example: an incoming intrastate call is billed at the outgoing intrastate rate for your state). Incoming calls from Alaska, Canada, Puerto Rico and the US Virgin Islands are billed at the regular rate for an outgoing call of the same type plus a surcharge of 15/min, 5/min, 10/min and 10/min, respectively. Those calls can be blocked upon request to customer service.
Incoming calls from outside the United States, Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Canada are always blocked.
A monthly service charge of 99 Cent per month is due on every active toll-free number residing in your account at the end of each billing period.
Calls originating from public payphone or prisons are subject to a 65Cent surcharge per call, regardless of the duration of the call.

A. sytbox   Services are available for use twenty-four (24) hours per day, seven (7) days per week.

B. sytbox  Services may be used for any lawful purpose consistent with the transmission and switching parameters of the telecommunications facilities utilized in the provision of Services, subject to any limitations listed in this Service Agreement. sytbox  Services shall not be used for any unlawful purposes.

C. The use of sytbox  Services to make calls which might reasonably be expected to frighten, abuse, torment, or harass another or in such a way as to unreasonably interfere with use by others, including the use of obscenity, profanity or lewdness, is prohibited.

D. The use of sytbox  Services without payment for Service or attempting to avoid payment for Service by fraudulent means or devices, schemes, false or invalid numbers, or false calling or credit cards is prohibited.

E. sytbox  do not transmit messages, but the Services may be used for that purpose.

F. sytbox  services may be denied for non-payment of charges or for other violations of this Service Agreement.

G. A Customer of sytbox  800 services will provide not less than ten (10) business days' notice prior to implementation of special advertising or other new promotions likely to stimulate usage.

H. sytbox  shall not release a Customer's 800 number Responsible Organization until the Customer has paid for all charges due to sytbox . The Customer remains responsible for and in any way arising from sytbox  retention of the 800 number assigned to the Customer.

I. If in sytbox  reasonable opinion a Customer of sytbox  800 service fails to provide sufficient answer supervision, sytbox  reserves the right to suspend service temporarily and/or deny requests for additional service. sytbox  shall provide 24 hours written notice of intent to suspend or deny service to such non-compliance.

J. LIMITATIONS ON SERVICE

1. Service is offered by sytbox  subject to the availability of necessary facilities, equipment and/or billing arrangements with the DUC and/or LEC. Necessary facilities and equipment may include but is not limited to facilities or equipment to be provided by sytbox , connecting carriers, owners and operators of transmission capacity leased to sytbox  or the LEC.

2. sytbox  undertakes to use reasonable efforts to make available services to a customer on or before a particular date, subject to the provisions of and compliance by the Customer with the regulations contained in this tariff. sytbox  does not guarantee availability by any such date and shall not be liable for any delays in commencing services to any Customer.

3. The Customer obtains no property right or interest in any specific type of facility, service, connection, equipment, number process, credit card, travel card, debit card or code. All right, title and interests to such items remain, at all times, solely with sytbox .

IV. sytbox  LIABILITY

A. sytbox  reserves the right to discontinue furnishing services or cancel your account, without incurring any liability, immediately and without notice if sytbox  deems that such action is necessary to prevent or to protect against fraud or to otherwise protect sytbox  personnel, agents, facilities, or services. Without limitation, sytbox  may take such actions if:

1. Your service usage charges exceed established parameters based on your history of usage or on information provided in your application, which may indicate an unlikelihood of payment or possible fraud;

2. You refuse to furnish information or furnish false information that (i) is essential for billing; or (ii) pertains to your creditworthiness, your status under federal and/or state low income programs, your past or current use of common carrier communications service, or your planned use of such service;

3. You have been given timely notice (in writing, by phone or via email), in accordance with applicable state and federal law, by sytbox  of any past due amount (which remains unpaid, in whole or in part) for any of sytbox  or an affiliated carrier's service to which you either subscribe or had subscribed or used;

4. sytbox  receive notice from your local telephone company or your wireless carrier that the local telephone company cancelled your local exchange service or the wireless carrier cancelled your wireless line;

5. You act, or fail to act, in a manner that hinders or frustrates any investigation by sytbox  or others having legal authority to investigate your legal obligations;

6. You either refuse to pay when billed for service or indicate to sytbox  or an entity billing on sytbox  behalf that you do not intend to pay for service used by you;

7. You use the service to transmit or receive a message, locate a person, or otherwise give or obtain information without payment for the service (i.e., signalling);

8. You use, or attempt to use, service with the intent to avoid the payment, either in whole or in part, of the charges for the service by (i) using or attempting to use service by rearranging, tampering with, or making connections to service in an unauthorized manner; or (ii) using tricks, schemes, false or invalid numbers, false credit devices, or other fraudulent means or devices;

9. Your telephone equipment fails to pass back to sytbox  the appropriate signal to start and stop billing for a call; or

10. sytbox  has made available service to you and you have failed to place the available service into actual and substantial use during the 90-day period immediately following its availability, or, if during any service term, you have not actually and substantially used the available service for any consecutive 90-day period. As used in this paragraph, actual and substantial use will mean a pattern of use that discloses intent on your part to employ the service to transmit information of your choosing.

B. The discontinuance of service(s) by sytbox  pursuant to these provisions does not relieve you of any obligation to pay sytbox  for charges due and owing for service(s) furnished up to the time of discontinuance.

C. No agent or employee of any other carrier or entity, including the Underlying Carrier, shall be deemed to be an agent or employee of sytbox .

D. sytbox  shall not be liable for any claim, loss, expense or damage for any interruption, delay, error, omission, or defect in any Service, facility or transmission provided under this Service Agreement, if caused by the Underlying Carrier, an act of God, fire, floods, earthquakes, hurricanes, or other catastrophes; national emergencies, insurrections, riots, acts of terrorism, wars or other civil commotions; strikes, lockouts, work stoppages or other labour difficulties; criminal actions against sytbox ; unavailability, failure or malfunction of equipment or facilities provided by the Customer or third parties including, but not limited to the DUC; and any law, order, regulation or other action of any governing authority or agency thereof, or due to any other causes beyond sytbox  control.

E. sytbox  shall not be liable for, and shall be fully indemnified and held harmless by the Customer against any claim, loss, expense, or damage for defamation, libel, slander, invasion, infringement of copyright or patent, unauthorized use of any trademark, trade name or service mark, proprietary or creative right, or any other injury to any person, property or entity arising out of the material, data or information transmitted.

F. sytbox  shall not be liable for any indirect, special, incidental, or consequential damages under this Service Agreement including, but not limited to, loss of revenue or profits, for any reason whatsoever, including the breakdown of facilities associated with the Service, or for any mistakes, omissions, delays, errors, or defects in transmission occurring during the course of furnishing Service.

G. sytbox  liability for damages, resulting in whole or in part from or arising in connection with the furnishing of Service under this Service Agreement (or failing to furnish Service), including but not limited to mistakes, omissions, interruptions, delays, errors, or other defects or misrepresentations shall not exceed an amount equal to the charges provided for under this Service Agreement for the long distance call for the period during which the call was affected. No other liability in any event shall attach to sytbox .

H. sytbox  shall not be liable for any claims for loss or damages involving any unlawful or unauthorized use of sytbox  facilities and services.

I. sytbox  shall not be liable for any claims for loss or damages involving any breach in the privacy or security of communications transmitted over sytbox  facilities.

J. sytbox  shall not be liable for any claims for loss or damages involving any intentional, wrongful act of a sytbox  employee when such act is not within the scope of the employee's responsibilities for sytbox  and/or is not authorized by sytbox  .

K. sytbox  shall not be liable for any claims for loss or damages involving any representations made by sytbox  employees, agents or contractors that do not comport, or that are inconsistent, with the provisions of this tariff.

L. sytbox  shall not be liable for any claims for loss or damages involving any incompletion of calls due to network busy conditions

M. sytbox  assumes no responsibility for the availability or performance of any cable, satellite, terrestrial or microwave systems or related facilities under the control of other entities, or for other facilities provided by other entities used for service to Customer, even if sytbox  has acted as the Customer's agent in arranging for such facilities or services. Such facilities are provided subject to such degree of protection or nonpreemptibility as may be provided by the other entities.

N. Any claim of whatever nature against sytbox  shall be deemed conclusively to have been waived unless presented in writing to sytbox  within thirty (30) days after the date of the occurrence that gave rise to the claim.

O. The remedies set forth herein are exclusive and in lieu of all other warranties and remedies, whether express, implied, or statutory, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

V. CUSTOMER RESPONSIBILITY

A. You are responsible for placing any necessary orders and complying with the regulations set forth in this Service Agreement. You are also responsible for the payment of charges for Services provided under this Service Agreement.

B. You are responsible for notifying sytbox  immediately of any unauthorized use of Services, and remain liable for all charges accrued until such notification.

C. You shall ensure that your equipment and/or system is properly interfaced with sytbox  facilities or Services, that the signals emitted into sytbox  network are of the proper mode, bandwidth, power and signal level for the intended use of the subscriber and in compliance with criteria set forth in this Service Agreement, and that the signals do not damage equipment, injure personnel, or degrade Service to other Customers.

D. You must use the Services offered in this Service Agreement in a manner consistent with the terms of this Service Agreement, and the policies and regulations of all state, federal and local authorities having jurisdiction over the Service.

E. You are responsible for payment of all charges for Services furnished to you, as well as to all persons using your access codes, exchange lines, facilities, or equipment, with or without your knowledge or consent.

VI. PAYMENT AND BILLING

A. You will be billed directly by sytbox  or by a designated billing subcontractor that you hereby allow to collect your due balance in sytbox  name.

B. sytbox  will render bills monthly or at another interval at its own discretion. sytbox  has the right to issue an earlier bill if your balance exceeds your monthly credit limit. Payment is due upon your receipt of your bill.

C. All bills are presumed accurate, and shall be binding on you unless objection is received by sytbox  in writing sent with registered mail within thirty (30) days after such bills are rendered. No credits, refunds, or adjustments shall be granted if demand therefore is not received by sytbox  in writing within such thirty (30) day period.

D. Credit Allowance

1. Credit may be given for disputed calls, on a per call basis, so long as the procedures for disputes listed in Section VII (Billing Disputes) are followed.

2. Credit shall not be issued for unavailability of domestic or international long distance Services.

E. Late Charge A late fee of 1.5% monthly or the amount otherwise authorized by law, whichever is lower, will be charged on any past due balances.

F. Administrative handling fee An administrative handling fee of $15 may be charged whenever your account requires the manual intervention of a billing manager, for example in case a charge made on your credit card, or a direct debit made on your checking account, is rejected or charged back to sytbox . This fee will also apply if the amount charged back was currently under dispute as outlined in Section VII. If the state law where you receive the Services requires a different fee, we will charge you that amount.

G. Reconnection Charge A reconnection fee of $10 will be charged when Service is re-established for Customers that have been suspended or disconnected due to non-payment.

H. Restoration of Service The use and restoration of Service shall be in accordance with the priority system specified in part 64, Subpart D of the Rules and Regulations of the Federal Communications Commission.

I. Collection and Collection Costs

In the event sytbox  is required to initiate legal proceedings to collect any amounts due to sytbox  for regulated or non-regulated Services, equipment or facilities, or to enforce any judgment obtained against a Customer, or for the enforcement of any other provision of this Service Agreement or applicable law, Customer shall, in addition to all amounts due, be liable to sytbox  for all reasonable costs incurred by sytbox  in such proceedings and enforcement actions, including reasonable attorneys' fees, collection agency fees or payments, and court costs. Customer agrees that sytbox  may attempt to collect any amounts due using any valid payment method from Customer that sytbox  may have on file, including credit cards used in the past, or bank account information from checks sent to sytbox , which information may be used for electronic presentment to the bank.

VALIDATION OF CREDIT

sytbox  reserve the right to validate your credit worthiness. sytbox , in its sole discretion, reserves the right to reject any customer or Applicant's request for service if it believes such Customer or Applicant presents an unacceptable credit risk.

1. Deposits:

sytbox  does not require a deposit from you.

2. Advance payments:

For customers whom sytbox  feels an advance payment is necessary, sytbox  reserves the right to collect an amount not to exceed one (1) month's estimated charges as an advance payment for service. This will be applied against the next month's charges and if necessary a new advance payment will be collected for the next month.

VII. BILLING DISPUTES

A. If you have an inquiry or complaint regarding Service or accounting, you may write to sytbox  at Schnitterweg 265375 Oestrich-Winkel

B. Any objection to billed charges should be reported promptly to sytbox  by registered mail. Please refer to Section VI (Payment and Billing).

C. Adjustments to your bills shall be made to the extent that records are available and/or circumstances exist which reasonably indicate that such charges are not in accordance with approved rates or that an adjustment may otherwise be appropriate.

D. Where over billing to you occurs, due either to sytbox  or your error, no liability exists which will require sytbox  to pay any interest, dividend or other compensation on the amount over billed.

E. In the case of a billing dispute between you and sytbox  for service furnished to you, which cannot be settled with mutual satisfaction, you can take the following course of action within thirty (30) days of the billing date:

1. First, you may request, and sytbox  will provide, an in-depth review of the disputed amount. However, the undisputed portion and subsequent bills must be paid on a timely basis or the service may be subject to disconnect.

2. Second, if there is still a disagreement about the disputed amount after the investigation and review by a manager of sytbox , you may file an appropriate complaint with your State's Public Service Commission. The Commission's address is available on request.

VIII. CANCELLATION OF SERVICE

1. You will continue to use the Service until you notify your local exchange carrier and change your long distance carrier. Until you so notify your local exchange carrier, you shall be bound by this Service Agreement and continue to be responsible for all charges. If you only use the Service from registered cell phone(s), you may stop using the service at any time by stopping to dial the access number.

1. Without incurring liability, upon proper written notice to you and notwithstanding Section IV (sytbox  Liability), sytbox  may immediately suspend or discontinue Services to you or may withhold the provision of ordered or contracted Services:

a. For non-payment of any sum due sytbox  for more than thirty (30) days after issuance of the bill for the amount due,

b. For violation of any of the provisions of this Service Agreement,

c. For violation of any law, rule, regulation, policy of any governing authority having jurisdiction over sytbox  Services, or

d. By reason of any order or decision of a court, public service commission or federal regulatory body or other governing authority prohibiting sytbox  from furnishing its Services.

2. Without incurring liability, sytbox  may interrupt the provision of Services at any time in order to perform tests and inspections to assure compliance with this Service Agreement and the proper installation and operation of your and sytbox  equipment and facilities and may continue such interruption until any items of non-compliance or improper equipment operation so identified are rectified.

3. sytbox  may discontinue Service without notice to you, by blocking traffic to certain countries, cities or NXX exchanges, or by blocking calls using certain authorization codes, when sytbox  deems it necessary to take such action to prevent unlawful use of its Service or fraud or abuse of facilities or change in rule or regulation by any governmental or quasi-governmental body or agency. sytbox  will restore Service as soon as it can be provided without undue risk, and will, upon request by you affected or on its own initiative, assign a new authorization code to replace the one that has been deactivated.

IX. MISCELLANEOUS PROVISIONS

A. This Service Agreement together with the current rates published on the Website, constitutes the entire agreement between you and sytbox , and supersedes any and all prior agreements, whether written or oral, concerning the Service(s).

B. This Service Agreement may only be modified by sytbox .

C. Customer may not assign this Service Agreement. sytbox , in its sole discretion may assign this Service Agreement.

D. No waiver of any of the terms contained in the Service Agreement is valid unless in writing and signed by an authorized representative of sytbox .

E. The headings used in this agreement are for convenience only and do not in any way limit or otherwise affect the meaning of any other terms. If any part of this Service Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then that provision will be ineffective only to the extent of such invalidity or unenforceability, and will have no effect on the remaining provisions of this Service Agreement.

F. If any part of this Service Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then that provision will be ineffective only to the extent of such invalidity or unenforceability, and will have no effect on the remaining provisions of this Service Agreement. 

G. This Agreement is governed by and construed in accordance with the laws of the State of Hessen and applicable federal law, without regard to choice of law principles.

H. Any action or lawsuit relating to the terms of this Service Agreement or any action or lawsuit relating to the services provided by sytbox  to Customer must be brought in the applicable federal or state court located in Rüdesheim.